Powerkey

DON'T PANIC!

We are here to help

EXISTING CUSTOMER SUPPORT PAGE

Existing customers please scroll below and complete the "TICKET" form and one of our technicians will call or email you ASAP.

 

New customers, click here or go to our "CONTACT US" page and send us a message.

 

Of course, you could always call us too.

QUICK SUPPORT

Download a support agent that grants us a one time remote control of your computer.

  • Use this to allow us to quickly connect with you.
  • MEETING

    Download a support agent that allows you to view our screen.

  • Use this if we're sharing our screen with you, as in a presentation.
  • HOST

    Download this if you were instructed by one of our technicians to do so.

  • Downloading this will grant us 24/7 access to your device.
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    HOW WE SERVE YOU

    If this is an urgent issue, such as your server being down and your office is unable to work, please call us for immediate support as well as complete the form below.

    Please complete the form to the best of your ability. Remember to provide us with a contact name, your location (address, suite #, etc.), and how to reach you.

    Choosing a “Requested Repair Time” lets us know the best time to contact you. Our technicians will always contact you as quickly as possible, but this section tells us if you’re “about to go to lunch” or “going home for the day” and if so, when would be the best time to reach you.

    Lastly, please give us a brief description of the issue.
    For example: “Can’t print to main printer from back office computer” or “can’t open website” or “phones are not working.”

    SEND US A SUPPORT TICKET